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Apropos Technology |
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Apropos Technology develops, markets and supports a multiple-media customer interaction management solution for e-business. The solution combines patented software, an implementation methodology and support services. Apropos’ software suite helps contact centre agents to manage all types of customer interactions – e-mail, web chat and call-back, fax and voice (VoIP) – in a single multiple media queue. Global structure Apropos is based in Chicago, with its European HQ in Buckinghamshire and offices all over the world. The Apropos suite is used by over 250 companies supporting organisations such as Nokia, Amazon.com, ebookers.com, Charles Schwab, 3Com, Pfizer, Nestlé, Pepsi-Cola, Murphy Brewery, Seagate Software, FileNet and Cable & Wireless. Business approach Apropos sets out to enable businesses to conduct successful relationships with their customers through multiple media. At the heart of this lies the belief that many businesses already possess much of the investment in infrastructure and relationship management technology. Such businesses will, for example, already operate discrete technology such as automatic call distributors, web and e-mail servers. |
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International Consultants' Guide January
2001 |
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Supplier
Profile 
www.apropos.com