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Avaya |
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Avaya is a $7.7 billion global company, with a presence in 90 countries, focused on providing communications networks for e-business. Avaya offers voice, data and converged communications solutions and its portfolio includes communications applications such as customer relationship management (CRM), contact centre, IP telephony, and mobility solutions; and multi-service infrastructure products and services. Communications focus Avaya claims the number one spot in the US in enterprise voice communications and call centre systems and, according to Gartner/Dataquest, is the main supplier of new call centres in Western Europe. Avaya says it has installed 18,000 call centres worldwide. Formerly the Enterprise Networks Group of Lucent Technologies, Avaya’s customers include 90% of the Fortune 500 companies and nearly three-quarters of the world’s multinational corporations. E-business perspective Avaya believes e-business is not a separate entity and cannot be treated in isolation. Instead, it must become an integral part of an overall business strategy. |
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International Consultants' Guide March
2001 |
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Supplier
Profile 
www.avaya.com