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Dominic Kelleher and Simon Levene of PricewaterhouseCoopers examine the obstacles that stand in the way of a knowledge-sharing culture.
Planning for success - Part 1 | Part 2
What is culture in the context of knowledge management (KM)? According to one KM practitioner in a leading consulting practice, it is the general pattern of thousands of daily actions (or non-actions!) and responses largely forced on people by the realities of what is easy versus what is hard, safe versus risky, difficult versus straightforward, or rewarding versus demotivating.
Cultural considerations often seem to be left out of KM programmes for the simple reason that it is usually easier to build an intranet or appoint a chief knowledge officer than it is to influence behaviour.
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International Consultants' Guide 2001
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Market Overview