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Colin Bainbridge of Digital Behaviour and Tim Coote of Salixmc explain the growing appreciation of communities in the knowledge management arena.
Reconnecting people - Part 1 | Part 2
Last time you had a problem configuring one of the software packages for your PC, what did you do? Read the manual (if indeed you could find it in the bottom drawer)? Unlikely. Go to the intranet site and log a fault report online with the IT department? Maybe, but the form takes five minutes to fill in, doesn’t really have a section for your problem, and you don’t know when you’ll get a response. Or do you short-circuit the process and talk straightaway to the guy from PC support who you play five-a-side with, who fixed the problem in two minutes last time, and whose phone number you already have?
This reminds us how knowledge management works in real life. We’re not really interested in wading through piles and piles of documents to find what we’re after, we haven’t got the time to download 10 different Powerpoint files to actually find the one which just might be up-to-date.
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International Consultants' Guide 2001
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Market Overview