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Dr Karin Breu of Cranfield School of Management describes the characteristics that mark out high achievers in knowledge management.
Line of best fit - Part 2 | Part 1| Part 3
Key performance indicators
Respondents were asked to indicate from a list of key performance indicators where the exploitation of knowledge has the most significant impact (column 1 of Table 1).
Based on the analysis, themes emerged that factored the set of key performance indicators into five groups: customer, profit, employee, shareholder/stakeholder and project (column 2 of Table 1).
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International Consultants' Guide 2001
Copyright © 2001 |
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Market Overview