|
Primus Knowledge Solutions
In knowledge management, context is key. For this reason, three flavours of knowledge management have developed. The first relates to development, which is to say sharing ideas. The second relates to operations – ie, making the ideas happen. And the third relates to customer contact – service and support – which is where Primus specialises.
The Primus proposition is that by capturing and sharing information and knowledge, its software can help organisations offer answers to questions and solutions to problems – in the call centre, on the web and via email. The result should be better service at a lower cost.
More...
If you are not registered with the site, please register now to read the rest of this page.
If you are registered, please sign in to read the rest of this page.
International Consultants' Guide 2001
Copyright © 2001 |
 |
| 
Market Overview