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Knowledge Management (November 2001) Summary
The idea of knowledge management (KM) has been around long enough to have yielded some results. But it seems that take-up has been slow and, in some cases, simply misdirected.
This report looks at the current thinking on KM: the relevant technologies, ideas of organisational culture and questions of individual behaviour.
Dr Karin Breu notes that organisations are beginning to see that people are the key component, not technology; Karen Pole develops this human angle with an article on workplace learning, and Colin Bainbridge and Tim Coote explain the idea of communities. Mary McGuire and Paul Drew stress the importance of a knowledge culture, and Dominic Kelleher and Simon Levene identify some of the obstacles.
John Symon presents a view of some of the technologies involved. Ron Swift and Peter Thorne suggest different ways in which KM might apply to manufacturing companies.
Pat Sweet’s report on the size of the KM market reveals the scope of the subject of this report; her findings emphasise the extent of the opportunity it represents for consultants.
• Throughout this issue we feature profiles of suppliers of knowledge management products and services. This information, supplied by the companies, has been checked and validated by management and IT consultancy Lorien Consulting.
International Consultants' Guide 2001
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Market Overview