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Austrian mobile operator Max.Mobil observes CRM first principles in its billing operations.
Billing and wooing - Part 2 | Part 1
Constant objects in the document, known as ‘firm data’, may be simple lines, graphics or images, complete paragraphs or letters, credit transfer forms or digital signatures, or indeed full-page forms with symbolic references to variable data. Instead of fixed-form components, logical objects can also be used or shifted automatically independently of the data. Firm data objects can be connected or disconnected, or alternatively shifted, in dependence on one or more variables. These objects are created and edited using the ‘firm data editor’ (FDE) and called up for execution during production via the underlying rules.
Exhaustive tests
Doc1 was chosen after detailed analysis. Max.Mobil has been a wholly-owned subsidiary of Deutsche Telekom since 1999, and is regarded as a test-bed for various new services and technologies.
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International Consultants' Guide 2002
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Market Overview