Overview

Contents
Summary

Articles

Market Overview | Part 2 | Part 3

Expert Opinion | Part 2 | Part 3

CRM in the Public Sector | Part 2

Board Involvement | Part 2

Marketing Strategy | Part 2

Future CRM | Part 2 | Part 3

Billing | Part 2

Case Study: Lunn Poly | Part 2

Business Review | Part 2

Supplier Profiles

AIT Group
Applix
Eyretel
Firstwave
Pegasystems
Sagent

Contact Points

Contact Points

Eyretel

Eyretel supplies systems that record and analyse customer interactions to help organisations understand what is really going on in their contact centres.

Its products derive insights from the interactions between a contact centre and customers and deliver them to wherever the business needs them. This helps an organisation to link the reality of what is happening with its customers in its contact centre with its overall business objectives.

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International Consultants' Guide 2002

Copyright © 2002