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Simon Olive of Pecaso builds the business case for enterprise portals and suggests ways of avoiding the pitfalls.
Portal potential - Part 2 | Part 1
ROI techniques that have been developed for traditional capital investment decisions don’t necessarily work for IT projects. The cleverer organisations have developed models that better assess IT value, applying techniques such as EVA and the balanced scorecard to IT spend.
But the biggest ROI argument for the portal is often about delivering the ROI promise of the other major application purchases organisations have made, but not delivered. It isn’t always easy to make this point stick. It is predicated on the admission that IT spend has not always delivered ROI.
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International Consultants' Guide 2002
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Market Overview