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Mark Hyde of Mi Services maps out a route to the collaborative supply chain.
People, process and technology - Part 2 | Part 1| Part 3
Understanding customers’ needs.
A successful supply chain is one that runs smoothly right up to the last group in the chain – the customers.
When the supply chain suffers problems there will be a significant impact upon the customers who may not receive their order at the designated time, causing frustration and ultimately disaffection.
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International Consultants' Guide 2002
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